Frequently Asked Questions
Discover everything you need to know about the DITA experience.
How long does it take to manufacture a pair of DITA frames?
Each pair of DITA frames is handcrafted in Japan using a production process that can take as long as eight months to complete, involving hundreds of steps to ensure the highest quality.
What is your return policy for online orders?
We offer a 30-day return window for all unworn eyewear in its original packaging. Please note that custom prescription lenses are non-refundable.
Do DITA frames come with a warranty?
Yes, all DITA eyewear is covered by a one-year manufacturing warranty from the date of purchase against defects in materials and workmanship.
How should I clean and maintain my luxury eyewear?
To maintain your frames, use the provided microfiber cleaning cloth and a specialized lens cleaner. Avoid using paper towels or household detergents, which can scratch the titanium or acetate finishes.
Do you offer international shipping?
DITA offers worldwide shipping via premium couriers. Delivery times and customs duties vary by destination and are calculated at checkout.
Can I have my prescription lenses fitted into DITA frames?
While we offer select styles with prescription options online, you can also take any DITA frame to an authorized optical dealer to have your custom prescription lenses professionally fitted.